Agreement and Disclosures
Terms and Conditions Agreement
This Agreement describes your rights and obligations as a user of the On-line Banking Service or the Bill Payment Service ("Service" or "Services"). It also describes the rights and obligations of First Federal Savings & Loan. Please read this Agreement carefully. As an authorized account holder you must abide by the terms and conditions of this agreement, and those provided to you at account opening, in order to use this Service.
CUSTOMER DISCLOSURE AND AGREEMENT TO RECEIVE ELECTRONIC COMMUNICATIONS
By selecting the "I Accept" button below, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with First Federal Savings & Loan for the provision of certain On-line Banking Services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.
You are also acknowledging receipt of the following information and agree that:
* We may provide you with this Agreement and any revisions and amendments thereto in electronic form, and that, if you choose to accept the Agreement, you are consenting to enter into and are entering into an agreement electronically that will govern all future transaction you conduct using the Service.
* We may provide you revisions and amendments to the Agreement and such other information, including but not limited to information under Regulation E and under other applicable banking or financial services laws or regulations in connection with the Service, electronically as a part of the Agreement or otherwise as a part of the Services. While you may print and retain a copy of the Agreement or any information provided to you in relation to the Service, we only provide these documents electronically.
* You have a right at any time to withdraw, without service charges, your consent to receive information electronically. However, because the Agreement and the Information are provided only in electronic format, your withdrawal of consent will terminate all the Services.
* If you wish to withdraw consent to receive information electronically, to terminate the Services, or to update your information such as a change of address, or email address, you may call First Federal Savings & Loan at 620-331-1660 or 800-455-0744, or write a letter and send it to:
First Federal Savings & Loan
Attention: Customer Information Rep.
P.O. Box 947
Independence, KS 67301
* You are able to access information that is provided in the same manner as the information and the Services via the Internet.
The following definitions apply in this Agreement.
"On-line Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Internet Banking Terms and Conditions Agreement
"On-line Account" is a First Federal Savings & Loan account from which you will be conducting transactions using a Service.
"Bill Payment" is the Internet-based service providing payments to First Federal Savings & Loan or to third parties from your designated First Federal Savings & Loan account(s).
"Bill Pay Account" is the transaction account from which you are initiating a Bill Payment.
"Business Day" refers to Monday through Friday, excluding holidays as determined by First Federal Savings & Loan. All On-line transaction requests received after 6:00 p.m. CST, or on a non-Business Day, will be processed immediately, but will not appear in the online history until the following Business Day.
"Password" is a series of numbers and/or letters that you select after the initial sign-on, that establishes your connection to the Service.
"Payment Initiation Date" is the date you enter into On-line Banking when setting up a bill payment.
"Time of day" references are to Eastern Standard Time.
"We," "us" "our" or "First Federal Savings & Loan" refer to First Federal Savings & Loan, which offers the Services provided under this Agreement and holds the accounts accessed by the Services.
ACCESS TO SERVICES
First Federal Savings & Loan will provide on-line instructions describing how to use the On-line Banking Service or Bill Payment Service. To gain access to this Service you will need your Access ID and your Password.
HOURS OF OPERATION
The Services are generally available 24 hours-a-day, 7 days a week, except during special maintenance and upgrade periods, which routinely are scheduled between 12:00 a.m. and 5:00 a.m. Monday mornings.
USE OF YOUR SECURITY PASSWORD
The safety of our customers' accounts and account information is of paramount importance to First Federal Savings & Loan. We go through great lengths to protect confidentiality and the security of your account, and urge you to do the same. You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services. You agree to assume responsibility for all transactions initiated through the Services with your First Federal Savings & Loan User-ID, up to the limits allowed by applicable law. While First Federal Savings & Loan continues to provide our customers with the level of on-line security we believe necessary and appropriate, customers who share their User-IDs and Passwords are giving up the full benefit of our security measures and legal protections to which they may be entitled. No First Federal Savings & Loan representative will ever call and ask for your Access ID or User Password.
IF YOUR PASSWORD HAS BEEN LOST OR STOLEN
If your Password has been lost or stolen, call First Federal Savings & Loan immediately at 620-331-1660 or 800-455-0744, Monday through Thursday 9-4:00; Friday 9-6:00 . Telephoning First Federal Savings & Loan is the best way of minimizing your losses. You may also restore the security of your Service by immediately changing your Password. If you believe your Password has been lost or stolen and you notify us within two Business Days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password to conduct unauthorized electronic funds transfers without your permission. If you do NOT notify us within two Business Days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers without your permission if you had told us, you could lose as much as $500.00.
BANKING TRANSACTIONS WITH ON-LINE BANKING
In addition to viewing account information, you may use On-line Banking to conduct the following transactions:
* Transfer funds among your linked checking, savings, money market, loan and line of credit accounts.
NOTE: Because regulations require First Federal Savings & Loan to limit pre-authorized transfers (including On-line Banking transfers), the following limitations apply:
* Statement Savings Account-- You can make no more than six (6) transfers per statement period by pre-authorized or automatic transfer, or by telephone or On-line Banking.
* Money Market Savings Account-- You can make no more than six (6) transfers per statement period by pre-authorized or automatic transfer or by telephone or On-line Banking, and no more than three (3) of these may be by check, draft or debit card.
* Initiate bill payments.
New services may be introduced for On-line Banking from time to time. First Federal Savings & Loan will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.
BILL PAYMENT SERVICE
The Bill Payment Service permits you to use your Internet-enabled device to direct payments from your designated on-line Bill Pay Account to third parties you wish to pay and who accepts Bill Payment Services.
Through the Bill Payment Service, you can pay bills from your Bill Pay Account to:
* Business Payees-- any business, merchant, or professional that generates a bill or invoice for products or services provided to you on your behalf and that has an address we can verify
* Individual Payees-- payments made to individuals, family, or friends for non-business purposes.
You may set up the following types of bill payments:
* Single Payments-- a payment to be made to a payee one time
* Recurring Payments-- payments of fixed amounts to a single payee at recurring intervals (e.g., weekly, bi-weekly, monthly, bi-monthly, quarterly, annually or semi-annually).
All payments you make will be deducted from the account that you designate as your Bill Pay Account on the Payment Initiation Date. Any payments you wish to make through this Service must be payable in U.S. dollars to a payee located in the continental United States. We reserve the right to restrict or limit the number of transactions processed through this Service from time to time. Further, we reserve the right to check your credit history at enrollment and obtain follow up credit history reports at a later date.
You should not use the Bill Payment Service to make payments to settle securities purchases, payments to interest bearing accounts, tax payments, or court ordered payments (e.g., alimony or child support payments). Payments, additional fees, fines, penalties or other losses associated with payments to these payees that are delayed or improperly addressed or credited are your sole responsibility.
Funds must be available in your Bill Pay Account, including overdraft lines of credit, on the scheduled Payment Initiation Date. If the Payment Initiation Date falls on a non-Business Day (i.e., Saturday, Sunday or holiday), funds must be available in your Bill Pay Account the following Business Day (i.e., Monday). After funds are withdrawn from your Bill Pay Account to make a payment, we may make the payment either by transferring funds electronically to the payee or by mailing the payee a check.
If your Bill Pay Account does not have sufficient available funds to make a payment as of the Payment Initiation Date, the payment will be canceled and no further attempt will be made by First Federal Savings & Loan to make the transfer or payment. First Federal Savings & Loan will attempt to notify you by e-mail or U.S. Postal Mail, but First Federal Savings & Loan shall have no obligation or liability if it does not complete a transfer or payment because there are insufficient available funds in your account to process a transaction. In all cases, you are responsible for either making alternate arrangements for the payment or rescheduling the payment through the Bill Payment Service. In the case of recurring payments, only the payment currently scheduled will be canceled. Recurring payments scheduled for future dates will not be affected. In the event you have sufficient funds to make some, but not all, of the bill payments scheduled for a particular payment date, First Federal Savings & Loan may use such method as First Federal Savings & Loan, in its sole discretion, may elect in determining which payments to complete.
You must schedule the Payment Initiation Date at least four (4) Business Days before any Payment Due Date (that is, the due date shown on your invoice or provided in your agreement with the payee, not taking into account any applicable grace period). If you do not, you will be fully responsible for all late fees, finance charges or other action taken by the payee. If the actual due date falls on a non-Business Day, you must select a scheduled payment date that is at least one (1) Business Day prior.
If the session during which you schedule a payment or transfer ends by 6:00 p.m. CST, First Federal Savings & Loan will be considered to have received it on that day. Otherwise, it will be considered received the following Business Day. For all entries made using the service, the time recorded by the On-line Banking service controls.
You may cancel or change a scheduled payment by using the payment screens in the Bill Payment Service. Payments must be changed or canceled using the Bill Payment Service prior to 6:00 p.m. CST on the Business Day the transaction will be initiated. If you ask us to cancel a payment after it is issued and we agree to do so, we will charge you a stop payment fee to stop the bill payment. Stop payment orders, whether oral, written, or electronic, will be in effect for a period of six months. If requested by First Federal Savings & Loan, you will confirm any stop payment order in writing within 14 days. After six months, any stop payment will terminate and must be renewed to continue in effect. First Federal Savings & Loan may pay any item that is presented following the lapse of any stop payment order.
BILL PAYMENT GUARANTEE
First Federal Savings & Loan reserves the right to refuse any transaction if the Bank believes such refusal is necessary for security reasons, without any liability for damages or fees. However, if we do not properly complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will reimburse you for any late payment fees or penalties you are charged up to a maximum of $50.00 per scheduled payment. In order for you to be eligible for reimbursement, you must meet each of the following conditions:
* You must properly schedule the payment to be initiated on a date at least four (4) Business Days prior to the bill's actual due date. This means that you must initiate a Single Payment before 6:00 p.m. Central Standard Time on a Business Day at least four (4) days prior to the bill's actual due date. For recurring payments, this means that you must allow additional time for months in which weekends or holidays reduce the number of Business Days between the recurring Payment Initiation Date and the bill's actual due date.
* You must provide us with the correct Payee name, address, phone number and account information, and with the correct payment amount.
* On the Payment Initiation Date your checking account must contain sufficient available funds, including overdraft lines of credit, to complete the payment.
* The late payment fee or penalty, or the method of its calculation, must be published by the payee prior to the bill's actual due date.
* The Service will not process any payments less than $1.00 or greater than $99,999.99
* You can schedule a Payment Due Date up to a year in advance
DIRECT DEPOSITS AND PRE-AUTHORIZED WITHDRAWALS
YOUR RIGHTS AND RESPONSIBILITIES
Among the services we offer are direct deposits to your account of certain recurring payments to you and pre authorized transfers from your account to pay certain recurring bills. If you have not arranged for both types of service, some of the disclosures may not apply to you. Keep this notice for future reference.
TYPES OF TRANSFERS AND LIMITATIONS
You have arranged for us to accept certain direct deposits and/or pay certain recurring bills from your account. Transfers from a money market deposit account or a savings account to another account or to third parties by pre-authorized, automatic, telephone transfer, or internet transfer are limited to six per month or statement cycle with no more than three by check, electronic check, debit card or similar order to third parties.
We do not charge for this service.
RIGHT TO DOCUMENTATION OF TRANSFERS
(a) Direct Deposits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at (620 331-1660 or 800-455-0744 to find out whether or not the deposit has been made.
(b) Periodic Statements. You will receive monthly account statements.
(c) Passbook Accounts. If the only possible transfer is a direct deposit to your passbook account, you should bring your passbook to us and we will record any electronic deposits that were made to your account since the last time you brought in your passbook.
STOP PAYMENT PROCEDURES AND NOTICE OF VARYING AMOUNTS
(a) Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:
Call us at (620) 331-1660 or 800-455-0744 or write to the address shown below in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and to get it to us within 14 days after you call. You may also apply a stop payment on our website at www.firstfederalsl.com.
(b) Notice of Varying Amounts. If these regular payments may vary, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
(c) Liability for Failure to Stop Payment of Pre authorized Transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:
*If, through no fault of ours, you do not have enough money in your account to make the transfer.
* If the transfer would go over the credit limits on your overdraft line.
* If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in our agreement with you.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transfers you make: (1) where it is necessary for completing transfers, (2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, (3) in order to comply with government agency or court orders, or (4) if you give us your written permission.
(a) Liability Disclosure. If your statement shows transfers that you did not make or authorize, tell us at once. If you notify us within two business days after learning of the loss or theft, your loss is limited to $50. If you fail to notify us within two business days and we establish that, had we known, we could have prevented unauthorized transfers that occurred after those two days, you could lose up to $500. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if you can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
(b) Address and Telephone Number. If you believe that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address shown below.
In Case of Errors or Questions About Your Electronic Transfers, Online Banking Transactions, or Bill Payment Transactions call or write us at the telephone number or address shown below as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days.
We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 calendar days (90 calendar days if the transfer was foreign initiated) to investigate your complaint or questions. If we decide to do this, we will recredit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not recredit your account.
If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If your notice of error concerns a transaction that occurred during the first 30 days after the first deposit to the account was made, the applicable time periods are 20 Business Days in place of 10 Business Days and 90 calendar days in place of 45 calendar days.
First Federal Savings and Loan
Business Days: Monday through Friday
STOP PAYMENT PROCEDURES AND NOTICE OF VARYING AMOUNTS
(a) Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular payments out of
your account, you can stop any of these payments.
Call us at (620) 331-1660 or 800-455-0744 or write to the address shown below in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and to get it to us within 14 days after you call.
(b) Notice of Varying Amounts. If these regular payments may vary, the person you are going to pay will tell you,
10 days before each payment, when it will be made and how muchit will be. (You may choose instead to get this
notice only when the payment would differ by more than a certain amount from the previous payment, or when the
amount would fall outside certain limits that you set.)
(c) Liability for Failure to Stop Payment of Pre authorized Transfer. If you order us to stop oneof these payments
three business days or more before the transfer is scheduled, and we donot do so, we will be liable for your losses
If you notify us within two business days after learning of the loss of theft, your loss is limited to $50.00. If you fail to notify us within two business days and we establish that, had we known, we could have prevented unauthorized transfers that occurred after those two days, you could lose up to $500.
Last Revised: December 19, 2003